Appointment Info
By scheduling an appointment, one of our staff will come to your room to assist you with specific issues. Our appointments are scheduled no earlier than the next day. Depending on the volume of incoming assistance requests, it may take time before one of our staff can make it to your room.
When is an appointment necessary?
An appointment may be scheduled for many reasons, typically because of the following:
- A student contacts us concerning a connection or malware issue.
- A student is directed to us by another department with a connection or malware issue.
- A student is contacted by Residential Computing Connection and made aware that they have a connection or malware issue.
In the first two scenarios, the student is actively seeking assistance because they are encountering an issue. In the third scenario, we contact the student because there is an issue with their computer, such as a configuration issue causing issues for other students or their computer has been detected sending out malware traffic.
Residential Computing Connection will not schedule appointments to fix issues with a personal printer, scanner, monitor, or similar hardware. We will do our best to direct students to other places where they can receive assistance.
About Appointments
- Our staff may need to look around the room. This is not to invade the student's privacy, but to see if there are any devices or other issues that could be causing a network or connection issue.
- Our staff are not allowed to open up the computer case. If any hardware needs to be installed, our staff can, if they have the necessary experience, advise the student on what needs to be done, but cannot touch the inside of the computer themselves.
- At any point, if there is a license agreement or similar prompt that requires a user prompt to agree or otherwise continue, the student will be required to take the necessary action.
- When encountering antivirus software that is not McAfee VirusScan, our staff will ask if you would like it removed and McAfee VirusScan installed.
- Some freeware and shareware programs, typically peer-to-peer programs, come bundled with various kinds of adware and spyware. It is possible that programs such as these may stop working after our staff have worked on a computer to clean it of malware issues.
Making an appointment
If you'd like to make an appointment you may visit our Self Help page to submit a problem and schedule an appointment, or you can contact or visit our Helpdesk during our hours of operation, listed below.
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When making an appointment it is best to have a schedule and/or your available times handy. Residential Computing Connection currently schedules appointments up to ten (10) days from the current day (ignoring days that fall on days the university is closed). We will do our best to find a time when our student staff is available for an appointment. Unfortunately, next day service cannot be guaranteed.
If sending an e-mail or leaving a voice mail please provide the following information:
- Your schedule and/or available times
- Your MyBGSU username
- A way to contact you (phone number or e-mail address)
- A brief, but detailed, description of the problem